Training and Development

Most leaders bring high functional skill to their position but often have not been exposed to important leadership skills – communication, team building and management.    This creates tensions between peers and staff.  In today’s diverse workforce environment, employees must learn how to work as a team.  To accomplish this requires many of the same skills – communication, team building and workplace civility. 

Helping your employees achieve their maximum potential is what we are all about.  We start by determining corporate and individual needs.  Together, we then will develop those programs that will have the most impact and achieve the results you seek from your employees and your organization.  

Our training and development practice leader and staff have earned PhD’s or advanced degrees in education, psychology or organizational development.   We understand how adults learn

Our programs include:

  • Assessment – See 360° Feedback,  DiSC® or MBTI®
  • Attitudinal Hardiness
  • Call Center Communication Skills
  • Change – Managing Change
  • Change – Mastering Change
  • Coaching – One on one programs
  • Communication Skills
  • Conflict Management
  • Creative Problem Solving
  • Customer Service
  • Customer Service – Call Center
  • DiSC® Behavioral Model
  • Diversity Awareness
  • Emotional Intelligence
  • Giving Feedback
  • Giving Performance Reviews
  • Group Facilitation
  • Harassment
  • Interpersonal Skills
  • Interviewing Skills
  • Leadership
  • Listening Skills
  • Managing Across Generations
  • Meeting Facilitation
  • Mentoring Programs
  • MS Office – Word, Excel, Access
  • MBTI® Myers-Briggs Type Indicator®
  • Negotiation Skills
  • Networking Programs
  • Organizational Development
  • Presentation Skills
  • Personal Productivity
  • Sales - Cold Calling
  • Sales - Fundamentals
  • Sales - Prospecting
  • Sales - Relationship Selling
  • Stress Management
  • Supervisory Skills
  • Team Building
  • Telephone Effectiveness
  • 360° Feedback
  • Time Management
  • Writing Skills
  • Workplace Civility